the call i recently received was from a filipino (based in Los Angeles, CA)who visited the country for vacation. he's trying to use the card however it got declined because he's using it out of spending pattern. he was kinda irate because he was actually doing a shopping spree at SM and suddenly it didn't go through. i took the call so calmly and explained everything how i could help him resolve the issue. he was totally clueless that the 1-800 number he dialled was routed to our country where he is at the moment. since, there was no fraud issue and he was actually the one using the card and not someone else, i immediately removed the security block on the account and informed him that his plastic is good to go. i was about to end the call when i introduced myself as a filipino like him and told him our office is located near the department store where he is doing his shopping. he got so excited and can't actually believe because he thought i was one of those american agents. he wanted to stay on the line and keep talking but told him i cant stay for long because it's queueing time. had i stayed longer and had conversation with him, i'm quite sure we'll end it up seeing each other and talking over bottles of San Miguel beer. :-)
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