impostor...!

Identity thieves steal key pieces of personal information of someone and use them to commit crimes using the person's name and identity profile. documents can be picture id,utility bills and bank statements.
if a person opens an account in someone else's name. it is called fraud appplication. this is a very serious mattter. i usually receive complaints from people who have been victims of identity theft. what i do is verify if all the personal info match with what we have on the system. if everything matches, i close the account right away. if there are fraud charges already made , we fill up a form and forward matters to investigations team. i give assurance to the true person that he/she wont be held responsible for the account which was fraudulently opened. i was even commended one time when i told the customer to worry no more because i will take care of everything. the lesson we should learn from here is that to keep all our personal documents intact, away from suspicious people and more importantly, be wary and know all the people we deal with at all times. it's always better safe than sorry.