call center agents are expected to be individuals who take in the vital customer care knack. it is an asset in the field of contact centers. the company’s sales and productivity can be achieved through first-rate customer relations.
3 things which help agents keep their job:
*an outgoing and friendly personality. this is hard to show because the clients are being serviced over the phone. the voice, the choice of terminology and the manner of saying the words play an important role here.
*a people-oriented attitude. this makes everything possible for the agent to deal with customers making them feel as the most important people in their existence.
*an ample knowledge of phone etiquette. learn to listen carefully and never butt in while customers are talking. whatever they are saying, let them finish first. always acknowledge and let them feel you are more than willing to assist and help them the best possible way you can.