i apologize

i wasn't able to assist my client.. the issue was so simple. he just wanted to know the balance information on his account... account balance, minimum payemnt due, payment due date, available credit, available cash. SO SIMPLE. there were no fraud issues. no suspicious activities. no block on the account. it was a second call made by the CM. he only called back to know and take note of the balance info.. I apologized because, my system was down at that moment. it would have been a good call.. but i wasn't able to do anything. i opted to transfer the call to the other agent. oh, i feel so bad. to hell with the system.