...online fraud charge..omg!

one of the sad experiences i had with one of my customers happened a week ago. she was in her late 70's.. she regularly uses her card to a grocery and convenience store. unfortunately, her credit card was used fraudulently. the old lady was surprised to see her billing statement with some charges made online. she complained because she had absolutely nothing to do with it. she doesn't even know how to use the computer. some purchases were made at Apple ITunes, some were from Victoria Secrets and others...from Computer Software Store.

i told her i would take care of everything. i wont let her be responsible for something which she didn't make.however, i asked her where she keeps her card. she said it's always inside her wallet. she never let it slips away. frankly, i told her that the person who did it was someone close to her. it may be a member of her family . i explained that even if she has the card, purchases can be made... internet transactions can be processed . one just needs to know the exact account number.

she was so depressed. she was so scared. she can't actually pinpoint any members of the family. she was unsure who's capable of doing it. the fraud charge was so big. what i did was cancelled her card and issued a new one . it's the same account but has a totally different number. this is the only way to prevent the fraud charges from happening again.

i advised her that we'll work on it. we filled up a form for investigation purposes. she only has to give us time to process everything. we have the fraud investigations team to take care of it..i assured her that all the fraud charges will be credited back in her account. however it takes some time.

the old lady was so grateful. she called me sweetheart. she said i was so sweet and she feels safe while talking to me. her kind words made me feel good. she reminded me of my own granny.

how can someone be cruel to an old person? i suddenly remembered my fave show.."my name is earl".. karma.. when you do bad things to other people.. it will come back to you.