some guys have all the luck...but it doesn't happen all the time... if ever it does, savor the moment and just enjoy!
an ideal call is usually 3-4 minutes long.the shorter time you handle the call, the more calls you can take...the incentive our company gives is based on the number of calls received... imagine if you take more than a thousand call per month...it means big bucks! (note:passing score from QA is required)
it was one friday on the month of January '08 when i had a very lucky day. first 2 hours of shift...no irate callers. no complaints from customers.then i took a 15 min break..back on the floor.same kind of calls.smooth sailing.large volume of calls. still no sweat.problems easily resolved.complaints were handled with gusto. ..1 hour lunchbreak.action!...different calls this time... nonetheless, exciting calls..REASON: request to speak to a spanish speaking agent... request to be transferred to a chinese/mandarin speaking agent... misrouted calls...request to be transferred to other department... account status inquiry... i was having the time of my life!... just imagine...i had that kind of calls the whole shift..! ...that means i'm a very lucky duck!
i ended the shift with a big smile on my face.
when i used my closing spiel to all my callers that day.. i really meant it.. with all honesty and sincerity.. thank you for calling we apppreciate your call and your business...have a great day!
it never happened again since then..how i wish...how i pray...how i hope...to experience the same thing again...
an ideal call is usually 3-4 minutes long.the shorter time you handle the call, the more calls you can take...the incentive our company gives is based on the number of calls received... imagine if you take more than a thousand call per month...it means big bucks! (note:passing score from QA is required)
it was one friday on the month of January '08 when i had a very lucky day. first 2 hours of shift...no irate callers. no complaints from customers.then i took a 15 min break..back on the floor.same kind of calls.smooth sailing.large volume of calls. still no sweat.problems easily resolved.complaints were handled with gusto. ..1 hour lunchbreak.action!...different calls this time... nonetheless, exciting calls..REASON: request to speak to a spanish speaking agent... request to be transferred to a chinese/mandarin speaking agent... misrouted calls...request to be transferred to other department... account status inquiry... i was having the time of my life!... just imagine...i had that kind of calls the whole shift..! ...that means i'm a very lucky duck!
i ended the shift with a big smile on my face.
when i used my closing spiel to all my callers that day.. i really meant it.. with all honesty and sincerity.. thank you for calling we apppreciate your call and your business...have a great day!
it never happened again since then..how i wish...how i pray...how i hope...to experience the same thing again...
No comments:
Post a Comment