relay call: go ahead

the kind of call i wish i wouldn't get. unfortunately, i had my own share of it. relay call. it goes like, a representative will type in all the cardmember wants to say and read them back to me. i don't have contact with the caller. it was the other rep who relay the message. i, in return will respond and that will be typed as well to let the caller understand what's going on. every message should end with "go ahead". the message normally takes longer than the usual. sad to say, mine lasted for nearly 30 minutes. there was a time when i forgot to say "go ahead and the rep on the other end was still waiting for me to say some more . only then i realized, i have to give the "go ahead" signal. sigh. a simple call, nevertheless became complicated because it does not only involve talking but writing as well. oh how i wish i wouldn't get any of this kind in the future.