ooopppsss.... i did it again!

all it takes is patience. plus warm & friendly tone. it has been like almost two years since i last recieved a commendation call. lately, i have been an irate agent because of the pressure and tension during the last season. Luck it is.... The call i received was a fraud application... The onset of call was a complaint. My caller was so worried because someone else opened an account using her name and other personal info. since, the account was just opened a week back, i immeadiately informed the caller that i'll make sure that she wont be held responsible for it. i made her feel secured, knowing she was so afraid and so worried. after giving her the assurance, she was so delighted and thank me for being helpful. i already said goodbye however, she requested to speak to my supervisor. we cant say no to the callers if they request for a manager. i escalated the call to my manager only to find out that i got praised. A COMMENDATION CALL. the caller appreciated me for giving her good custoemr servie..wheeww.... yes.. i did it again.!