five years and still counting

Call centers still carry on to be the fundamental success of customer relations industry. Employers always look for agents with the indispensable skills and qualities.

February 27, 2011 marks my fifth year as a call center agent. YES..! I have been playing in the field for exactly five years .. still living a sleep deprived and  a caffeine fueled life. A call center agent job is not that easy. To stay in the game one should understand customer differences. Must have good communication skills and English language proficiency furthermore computer literacy.