blind transfer

BLIND TRANSFER. this is what i hate the most. i had a call from a cardmember who never had the idea that she will be transferred to my department..
she was so freaking mad. bad words came from her mouth. she actually doesn't know how to listen. i suspect that the other representative who received her call wasn't even able to explain to her the issue on her account because CM kept talking non-stop. Since I'm used to this kind of call, i just let her do her thing. when she noticed i never butt in. she started asking if i could help her. i informed and advised her i can be of help only if she will listen to me... to every word that i will say. i told her, if she wants to use her card, if she wants to make transactions right away, she has to listen to me.listen carefully. and stop talking (for christ's sake) just one moment is what i asked for. true enough, i fixed the problem. recently changed address.. she verified the activity as legit. as simple as that! when she learned she can start using the card..as expected. she hung up! total bitch!

OT

the best way to render overtime is during rest days and holidays. the yuletide season is the time when large volume of calls keep pouring in. i, of course took this rare opportunity to get to work. double-double pay. money.more money. HOWEVER, non-stop calls. less time for bio break. can't even find time to sip coffee in between calls. the heck! i dont give a damn! at the end of the day, i see peso signs. that's enough motivaiton for me to continue working .. real hard!
OT..c'mon!

mabuhay philipines!

the call i just received was from an american who knows that the office i work for is in the Phillipines. the cardmember makes it a habit to check the status of his account.. and since he is a regular caller, he already knows that agents who receive his calls are filipinos. He enjoys talking to filipinos. he even said, he prefers to speak to filipinos because he feels the warmth. he experiences filipino hospitality. it is a plus factor. when i took his call, he thanked me and asked about philippine culture, weather, and the beach! since he's a nice guy, i gave him 5 minutes of my time and promote the Philippines. He was convinced, he's gonna visit the country this summer 2009.!!
WOW PHILLIPINES..!