i'm an asshole!

there are various reasons why some callers are irate: impatient.never listens to reasons.keeps talking and never let me explain.racist.swell headed.the lists can go on and on. i was called so many names. idiot.stupid.shithead.moron.asshole. the latter is the callers' favorite...and mine too.but whether i like it or not, this is part of my job and i have to be used to it.used to them.damn! i recently had a caller who keeps screaming on the onset of call. he was actually being transferred from one department to another. he was first able to connect to customer service, then to collections dept., eventually to billing disputes unit and lastly to me. fraud & security department. imagine the person talking on top of his lungs. i have to take the headset away or else my eardrums will pop. i was never given the chance to talk and instead obliged me to transfer the call to my supervisor. i never said a word. i let him talk.and talk.and talk. and when he noticed i wasn't saying antyhing he sudddenly stopped. then i moved my mouth. i said, you wanna talk to my supervisor? he screamed again and said are you deaf? i said no. and told him if he wants to talk to my supervisor, he has to call back after 3o minutes because my sup is still engaged in a call. the caller even screamed louder than the usual. he went back to his nagging, cursing, demeaning words. i never talked back. i just let him do his thing. finally, he sensed i dont get affected and guess what?.. he hung up.. ahahahahaaa...