i've been helping a lot of people re use of their plastics (credit cards). help includes declined transactions, forced authorizations, payment by phone, replacement cards, cancelling cards, fraudulently used cards. I make sure that there wont be any problems when they use their cards. i am of service for eight long hours, 5 days a week. it would be so frustrating when your help is not being recognized or appreciated. one thing i'm sure of, when i say how can i help.. i mean it.. the customers need me more than i need them.haha!